{"id":7377,"date":"2021-10-27T11:46:09","date_gmt":"2021-10-27T11:46:09","guid":{"rendered":"https:\/\/shop.fluidsystem.com\/privacy\/"},"modified":"2026-05-26T16:40:03","modified_gmt":"2026-05-26T14:40:03","slug":"privacy","status":"publish","type":"page","link":"https:\/\/shop.fluidsystem.com\/en\/privacy\/","title":{"rendered":"Privacy"},"content":{"rendered":"

PRIVACY POLICY<\/u><\/strong><\/h1>\n

Privacy Policy
\n<\/strong>of shop.fluidsystem.com<\/p>\n

This notice describes how the personal data of users who make purchases through the e-commerce platform are processed, pursuant to Articles 13 and 14 of Regulation (EU) 2016\/679 (\u201cGDPR\u201d).<\/p>\n

1. Information on data processing<\/strong><\/p>\n

Data Controller<\/strong>
\nFLUID SYSTEM S.r.l.
\n<\/strong>Via Roma, 155\/bis \u2013 31020 Villorba (TV) \u2013 Italy
\nEmail: info@fluidsystem.com<\/p>\n

Types of data processed<\/strong>
\nThe e-commerce platform may process the following categories of personal data:
\nidentification data (first name, surname, company name);
\ncontact details (email, telephone);
\nbilling and shipping data (address, postcode, city, country);
\norder-related data (products purchased, amounts, purchase history);
\npayment data (managed through external providers, without access to full card details);
\nbrowsing data (IP address, user agent, system logs);
\ndata collected through cookies and similar technologies.<\/p>\n

Purposes of processing and legal bases<\/strong>
\nPersonal data are processed for the following purposes:<\/p>\n

Management of orders and online sales<\/strong>
\norder management;
\npayment management;
\nproduct shipment;
\nadministrative, accounting and tax management;
\nmanagement of returns, after-sales support and warranty.
\nLegal basis:<\/strong>
\nperformance of a contract (Art. 6.1.b GDPR)
\nlegal obligations (Art. 6.1.c GDPR)<\/p>\n

Management of contact requests<\/strong>
\nvia form or email
\nLegal basis: performance of pre-contractual measures (Art. 6.1.b GDPR) or legitimate interest of the Data Controller (Art. 6.1.f GDPR)<\/p>\n

Marketing activities (where consent has been given)<\/strong>
\nsending commercial communications
\nLegal basis: consent<\/p>\n

Statistical traffic analysis<\/strong>
\nthrough tools such as Google Analytics
\nLegal basis: consent (CookieYes)<\/p>\n

Website security and abuse prevention<\/strong>
\n(e.g. reCAPTCHA)
\nLegal basis: legitimate interest<\/p>\n

Management of commercial activities and CRM<\/strong>
\n(e.g. HubSpot)<\/p>\n

Legal basis:<\/strong>
\ncontractual\/pre-contractual performance
\nlegitimate interest
\nconsent (where required)<\/p>\n

Processing methods<\/strong>
\nProcessing is carried out using IT and telematic tools, with appropriate security measures.<\/p>\n

Data recipients<\/strong>
\nData may be processed by:
\nauthorised internal personnel;
\ntechnical service providers (hosting, IT);
\nthird-party platforms and services, including:
\nStripe Inc. (payments)
\nGoogle LLC (Analytics, YouTube, reCAPTCHA)
\nHubSpot Inc.
\nGoogle LLC and HubSpot Inc. act, where necessary, as Data Processors pursuant to Art. 28 GDPR. Stripe Inc. acts as an independent data controller for payment data; please refer to Stripe\u2019s privacy notice available at stripe.com\/privacy.<\/p>\n

Transfers of data outside the EU<\/strong>
\nSome services may involve transfers to non-EU countries (e.g. the USA).
\nSuch transfers are carried out in compliance with the GDPR through:
\nStandard Contractual Clauses (SCCs)
\nEU-US Data Privacy Framework (where applicable)<\/p>\n

Retention period<\/strong>
\norder-related data: up to 10 years, for tax and accounting obligations;
\nmarketing data: until consent is withdrawn or for the different period indicated in the privacy notice or consent management settings;
\ndata relating to contact requests and pre-contractual activities: up to 24 months from the request or from the conclusion of the negotiation;
\nCRM data (HubSpot): for the duration of the business relationship and up to 5 years after its termination, unless specific consent is given for marketing activities;
\ntechnical browsing data and system logs: up to 12 months from collection, unless further retention is necessary for the investigation of unlawful activities.<\/p>\n

2. Services and tools used<\/strong><\/p>\n

E-commerce platform<\/strong>
\nThe e-commerce platform uses dedicated software for the management of orders and online sales.
\nThe data entered are used exclusively for the management of the sale and related obligations.<\/p>\n

Payment services<\/strong>
\nPayments may be made by:
\ncredit card (via Stripe);
\nbank transfer.
\nIn the case of electronic payment:
\ncard data are processed directly by Stripe;
\nthe Data Controller does not have access to full payment details;
\nthe Data Controller receives only information on the outcome of the transaction.<\/p>\n

Google Analytics<\/strong>
\nThe website uses Google Analytics to collect aggregated statistical data on website use.
\nThe service may collect data such as:
\nIP address (possibly anonymised);
\nbrowsing behaviour;
\npages visited and time spent on the website.
\nActivation takes place only with prior consent through the cookie banner.<\/p>\n

YouTube<\/strong>
\nThe website may embed videos through YouTube.
\nViewing videos may involve the installation of cookies and the collection of data by Google.
\nContent is loaded only with the user\u2019s prior consent.<\/p>\n

Google reCAPTCHA<\/strong>
\nThe website uses Google reCAPTCHA to protect forms against automated access.
\nThe service analyses user behaviour to verify that the user is not a bot.<\/p>\n

HubSpot<\/strong>
\nThe website uses HubSpot for the management of contacts and commercial activities.
\nData entered in forms may be processed through this platform for commercial and organisational management purposes.<\/p>\n

3. Cookies, rights and preference management<\/strong><\/p>\n

Cookies and tracking technologies<\/strong>
\nThe website uses cookies and similar technologies.
\nFull details are available in the Cookie Policy, which forms an integral part of this notice.
\nConsent is managed through the CookieYes platform, which enables users to:
\naccept or reject the categories of cookies;
\nchange their preferences at any time.<\/p>\n

Data subject rights<\/strong>
\nUsers may exercise the following rights:
\naccess to personal data;
\nrectification or updating;
\nerasure;
\nrestriction of processing;
\ndata portability;
\nobjection to processing;
\nwithdrawal of consent;
\nlodging a complaint with the Italian Data Protection Authority.<\/p>\n

How to exercise rights<\/strong>
\nRequests may be sent to:
\ninfo@fluidsystem.com
\nThe Data Controller will respond within 30 days.<\/p>\n

Changes to this notice<\/strong>
\nThis Privacy Policy may be updated at any time.
\nUsers are invited to consult it periodically.<\/p>\n

Last updated<\/strong>
\nMay 2026<\/p>\n","protected":false},"excerpt":{"rendered":"

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